New customer onboarding
Before kickoff
Section titled “Before kickoff”- Confirm the signed scope and the products in the contract.
- Identify the customer’s technical owner and business sponsor.
Kickoff call
Section titled “Kickoff call”- Walk through the deployment model and data requirements.
- Agree on a target date for first data upload.
First value
Section titled “First value”- Verify the first successful ingestion.
- Book the findings review.